FAQ

Will you send me the certificate of the carpet for insurance purpose?
Yes, we will send you the "certificate of the carpet". By this certificate you will be able to make insurance.

Can I talk to you on phone?
Why not, you can call me on 00923004631200. Please take care of the timezone. Pakistan's time is GMT + 5.00.

Can I return rugs to you once I purchased them?
You can return rugs to us but within 10 days of purchase and it should be in the same condition as sent to you by us. On their return you have to bear the shipping cost of both sides.

How will I receive my carpet?
We will send your carpet by industry leading shipping companies, UPS, DHL, FEDEX to anywhere in the world.

In how many days will I receive my carpet?
You will receive your carpet in just a week after its purchase.

Is delivery of rug is always free of charge?
The price of each rug includes all fees and others, you will have to pay only display rug price to make your purchase complete.

I am looking for a specific rug & could not find the rug on your website. Can you arrange such a rug for me?
We gladly provide you best services. Just let us know your requirement through "Contact Us" page.

I want customize some own design and color scheme according to my interior, do you help me?
We customize big orders according to the requirement of customers. You can tell us your requirement through "Contact Us" page.

Do you pass on my personal data to other companies?
We are committed to maintaining the privacy of our customers. We do not disclose, share or sell any information of our customers to any other company, except as required for the shipping orders.